Need A Little Help?

Read our FAQs below or get in touch for more information.

Frequently Asked Questions

Products

  • We are continuously expanding our library of video tutorials to help you get the most out of our products.

    You can find step-by-step guides, creative tips, and demonstrations in our resource library to walk you through every feature.

  • Absolutely! While our printable inserts are designed primarily for printing, they are also PDF files, which makes them compatible with PDF annotation apps like GoodNotes, Notability, OneNote, and more.

    Though most inserts are not hyperlinked (unless specified), they work seamlessly on devices like ReMarkable, KindleScribe, and Kobo Libra as well.

  • Planners: No, the files are locked and cannot be edited. If you’re looking for customizations, we offer a Custom Order service to tailor our designs to your specific needs.

    Templates: Our Notion and Canva templates are fully customizable.

  • Printing your inserts is simple! Each product comes with print-ready PDF files in A5, A4, and US Letter sizes. We recommend selecting 'Actual Size' in your printer settings to ensure everything lines up correctly. Do not "scale" to any % of the page. Also, make sure that you choose the right paper size.

    For the best results, use high-quality paper that suits your printer’s specifications.

    And if you’d prefer to skip the hassle, we offer an add-on service where we handle the printing for you. Let us print any of the inserts from our shop and ship them straight to your door, ready for use!

  • Our lines are designed to be a soft gray for a minimalist look. If they appear too light, check your printer settings and adjust the brightness or darkness. Ensure your toner or ink cartridges are functioning properly, as some monochrome printers may not print grays clearly.

    For additional help, feel free to contact us at help@saintvioletcreative.com.

    • Visit our Start Here page for an overview of our products and how to choose the best fit for you.

    • Use our Planner Size Guide to find the perfect size for your needs.

    • Explore the Resource Library for helpful tips and guides to get the most out of your planning system.

    • Schedule a Planner Consultation for personalized help setting up your planner.

    • Follow us on social media for daily inspiration, tips, and sneak peeks of upcoming products.

    • Sign up for our Email Newsletter to receive exclusive updates and offers.

  • What sets us apart is the intention behind our products. Each design is created with the goal of fostering balance, creativity, and purpose in your everyday life. We don’t just make planners; we create tools that help you live more mindfully.

  • Our products are available on our website, Etsy, MakersPlace, and through select retail partners.

    We occasionally participate in conventions and pop-up events, which we announce on our social media channels.

  • All of our products are for personal use only. Editing, sharing, or reselling any of our designs is not allowed. We appreciate your respect for our work and creative process.

    If you are a retailer interested in wholesale, please see our Faire account.

Orders

  • Physical Orders: We will send a confirmation email and tracking information once your item has shipped. Our aim is to get all orders processed and shipped within two business days, unless noted otherwise on the product listing.

    Digital Orders: You will receive an email from us immediately after purchase. The email will contain a link to download your files.

    If you have any questions about the status of your order, please reach out to help@saintvioletcreative.com

  • Shipping times vary depending on your location and the product. However, domestic shipments are shipped via USPS and generally take approximately 2-3 business days to receive once shipped.

    We always ship with tracking, so you can easily monitor your order's journey to you.

    Digital products are available immediately, while physical products typically ship within 3-5 business days.

  • Due to the nature of our digital products, they are non-refundable.

    For physical items, we accept returns within 30 days of purchase, provided the product is unused and in its original packaging. Custom items are not eligible for return.

  • Please contact our customer service team at help@saintvioletcreative.com with your order number to begin the return process.

  • Orders can only be changed or canceled within 24 hours of purchase. If you need to make changes, please contact us immediately.

Brand

  • We love working with like-minded creatives, influencers, and brands. If you’re interested in collaborating, send us an email with details about your project or partnership idea.

  • We keep our Event page updated with our speaking engagements, workshops, and panels, as well as any markets or pop-ups!